Cyberpunk 2077: Refunds in Night City.

If you were unlucky enough to grab Cyberpunk 2077 on an Xbox One or PlayStation 4, you may as well have played with an abacus nearby to count the “seconds per frame”, and some Tylenol for your annoyance. The “fully released”, AAA, $60, long-awaited, delayed Cyberpunk 2077 ran as well as a one-legged man on last generation consoles.

Viral clips shown around focused on glitches, framerate abnormalities, pop-ins, crashes etc. on last generation systems. Now, this is not to say current generation & PC users have a perfect experience, but they are at least faring better than those not ready to upgrade.

I can hear you now: “Cyberpunk 2077 is MEANT to be played on next generation hardware; what did you expect!?”. Well, if a company decides to release their product on ANY console, then said experience needs to be optimized to justify the consumer buying it. If a publisher wants their game on Switch to grab that market audience, then a Switch version (lowered quality/totally playable state) needs to be ready to go. So, no, this is not on the consumer. Do not sell it if you can’t make it.

The silver lining is that CDPR has acknowledged this, apologized, & stated that refunds would be available. An apology was issued from CDPR: “for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One,” signed by Marcin Iwinski, founder of CD Projekt Red, and its board of directors.

Regarding the refunding process, CD Projekt Red requested that players who bought the game on a digital or online marketplace first inquire about a refund through them. For physical copies, try to get the refund through the retailer or store. If a refund still is not possible, the studio has provided an email address and a guarantee to “do our best to help you.”

With updates bound to come and even an Xbox Series X / PlayStation 5 version slated for 2021, Cyberpunk 2077 can eventually be the game it should be. This is not a reward, but what the consumer should have gotten from day one, even if more delays were needed. I am sure many fans would have gladly waited for a working-as-marketed AAA game, and a game made without horrific crunches to workers.

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